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Devices > POS Commands - Remote Commands for POS Devices

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Using POS Commands on Devices in NX Restaurant

Sometimes you need to give a specific instruction to a terminal without physically walking over to it. The POS Commands area is your remote control center, allowing you to trigger hardware actions, refresh software, or pull diagnostic data from any device in your building.

To access these tools, navigate to Venue > Devices > POS Commands.

 

Venue - Devices - POS Commands.png

1. Sending a Command

On the main screen, you will see a card for every terminal in your venue. When you select Send Command, a dropdown menu appears with several operational triggers:

  • App Restart: Refreshes the NX application on the device.

  • Device Restart: Performs a full reboot of the physical hardware.

  • Drawer Kick: Remotely opens the cash drawer associated with that station.

  • EMV Pad Reset / Param Download: Used to troubleshoot or update your payment terminal settings.

  • Print Check / Print Test: Sends a test print job to the printer to confirm it is connected and functional.

  • Upload Logs: Pulls the device's activity history into the cloud for technical support to review.

 

2. Monitoring Command Status

After you send an instruction, you can track its progress by clicking View Commands on the device card. This dashboard shows you a history of what was sent and when:

  • Timestamp: The exact date and time the command was issued.

  • Command Name: The specific action requested (e.g., APP_RESTART or UPLOAD_LOGS).

  • Status: Shows whether the action is PENDING (waiting for the device to receive it) or COMPLETE.

 

3. Reviewing Device Logs

If you or a technician have triggered an Upload Logs command, you can access the results by clicking View Logs on the device card. Once the status of the log upload moves to "Complete" in the command view, a Download logs link will appear, allowing you to save the file for deep-dive troubleshooting.

Practical Note: Most commands require the device to be powered on and connected to the internet. If a command stays in "Pending" indefinitely, the terminal may be offline or the application may be closed.

 

If you encounter any issues or have further questions, please contact your NX Support Partner for assistance.

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