Quick Reference: Offline Mode Indicators
In NX POS 1.6.0+, the bottom status bar of the application communicates the health of your network connection. If the internet goes down, the bar will flash specific colors to tell you exactly what is happening.
Use this guide to understand the difference between Orange and Red alerts. 🚦
More info: Troubleshooting Network & Connectivity Issues
🟠 Flashing ORANGE Bar
Status: Network Connection Lost
If the bottom bar is flashing Orange, it means the POS device has lost its connection to the internet or the NX Cloud.
What it means: The device cannot sync with the cloud. You may be unable to access real-time reporting, sync with other tablets, or pull down new menu changes.
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Can I take payments?
NO: If you do not have Offline Payments configured.
MAYBE: If you do have Offline Payments configured, the bar should turn Red (see below).
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What to do:
Check your Wi-Fi settings on the iPad/Android tablet.
Check your store's internet router/modem.
Verify if other devices (like your phone) can connect to the store Wi-Fi.
🔴 Flashing RED Bar
Status: Offline Payments Mode Active
More info: Understanding Offline Payments in NX
If the bottom bar is flashing Red, it means the device has lost internet connection AND has successfully entered Offline Payments Mode.
What it means: The internet is down, but your device is configured to allow "Store and Forward" transactions.
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Can I take payments? YES. ✅
The system will queue credit card transactions locally on the device.
Once the internet is restored, these payments will automatically upload and process.
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⚠️ Important Warning:
Offline payments carry a risk. Since the device cannot talk to the bank in real-time, it cannot verify if the card has sufficient funds or is declined. Understanding Offline Payments in NX
If a card is declined later when the internet comes back, the venue is liable for that lost revenue.
Summary Table
| Color | Meaning | Can I take Payments? | Action Required |
|---|---|---|---|
| Orange 🟠 | No Internet | No (unless you enter Red mode) | Check Wi-Fi / Router 📶 |
| Red 🔴 | Offline Payments Active | Yes (Store & Forward) | Keep working, but check internet ASAP |