Understanding the Void/Delete Report in NX
The Void/Delete Report provides a detailed view of all items that were voided or deleted after being saved in an order. This report is an essential auditing tool for restaurant managers to review adjustments, track employee activity, and ensure accountability for all item removals.
📘 Purpose of the Report
This report allows you to:
- See every item that was entered and later voided from a ticket.
- Track which employees performed and approved the void or delete action.
- Identify reasons or notes attached to each void (e.g., Did Not Show, Kitchen Error).
Audit employee activity to ensure proper handling of order changes.
🧾 Report Layout
The Void/Delete Report is organized by void reason categories, such as:
- DSP Cancelled – The delivery service provider cancelled the order.
- Kitchen Error – An incorrect or remade item.
- Order Cancelled – Entire order cancelled before completion.
- Server Error – The server voided an item due to entry error.
Each section groups together all the items voided under that specific reason, making it easy to identify patterns or trends.
🗂️ Columns Explained
| Column | Description |
|---|---|
| Item | The name of the item that was voided or deleted. |
| Date/Time | When the void or delete occurred. |
| Order # | The order number associated with the voided item. |
| Qty | Quantity of the item that was voided. |
| $ | The dollar amount associated with the voided item. |
| Employee | The staff member who performed the void or delete. |
| Approved By | The manager or authorized employee who approved the action (if applicable). |
| Note | The reason or comment attached to the void, such as Did Not Show, Kitchen Error, or Server Error. |
🔍 Example
DSP Cancelled
| Item | Date/Time | Order # | Qty | $ | Employee | Approved By | Note |
|---|---|---|---|---|---|---|---|
| Double Burger | 10/12/2025 1:29 PM | 232 | 1 | $18.00 | Anna G. | Anna G. | DSP Cancelled |
| French Fries | 10/12/2025 1:29 PM | 232 | 1 | $0.00 | Anna G. | Anna G. | DSP Cancelled |
| Coffee | 10/12/2025 1:29 PM | 232 | 1 | $3.75 | Anna G. | Anna G. | DSP Cancelled |
| Kids Pancake | 10/12/2025 1:37 PM | 180 | 1 | $7.00 | Anna G. | Anna G. | DSP Cancelled |
| … | |||||||
| Totals | $XXX.XX |
Other sections such as KITCHEN ERROR, ORDER CANCELLED, and SERVER ERROR follow the same structure, each listing relevant voided items with their notes and amounts.
🧮 Totals Section
Each void category includes a Totals line showing the total dollar amount of items voided for that reason.
This allows managers to quickly identify where the majority of void activity is occurring — for example, excessive “Kitchen Errors” may point to training or prep issues.
✅ How to Use This Report
- Review daily voids to identify recurring issues or training needs.
- Verify approvals — voids should typically be approved by a manager or authorized staff.
- Investigate high-value voids to ensure legitimacy.
- Compare void trends by reason to reduce waste and improve operational accuracy.
⚠️ Tips
- Watch for frequent voids using the same Void Reason by the same employee. This could be an indication of misuse or fraud.
- “Kitchen Error” and “Server Error” should be tracked for accountability and training.
- Keep an eye on $0.00 voids — these may represent modifiers or no-charge items attached to voided entrees.
- Always confirm that voided items match business policy and were not misused to avoid charges.
🧩 Summary
The Void/Delete Report is your go-to tool for tracking voided or deleted items in NX.
It helps ensure accurate reporting, detects unusual activity, and maintains accountability across your team.