Setting Up a New NX Restaurant Device for a Venue

This article outlines the steps NX Support Partners should follow when preparing a new device for use at a restaurant or demo location. The process involves getting the device online, provisioning it through Esper, and connecting it to a Venue in the NX Restaurant Portal.

Contact NX Support if you do not have access to Esper or the NX Restaurant Portal.

Step 1: Power On the Device and Connect to the Internet

When a new device arrives:

Plug it into power and turn it on.
Connect it to the internet via: Wi-Fi, or Hardwired Ethernet (preferred for stability in fixed station setups)

✅ Internet access is required for the device to proceed to provisioning.

Once connected, the device will display a screen similar to the one below:

This screen indicates the device is ready to be provisioned. Because most NX devices do not have cameras, QR code provisioning is not possible.

Step 2: Provision the Device in Esper

Provisioning links the device to the correct group and applies the appropriate configuration for its use.

Follow the article here to provision the device in Esper:

🔗 Provisioning a Device in Esper

⚠️ Be sure to select the correct blueprint:

NX-Station for fixed POS devices

NX-Handheld for mobile/tablet devices

And assign an Alias using this format:

Partner Name - Restaurant Name - Station Designation

Step 3: Link the Device to a Venue

After successful provisioning, the NX Restaurant app will install and launch automatically on the device.

You have 3 options for attaching your Device to your Venue:

Option 1: Replace an existing device

If you are replacing an existing POS Device, get the Device Code from the device you are replacing. This can be obtained from the NX Portal > Venue > Devices > POS Devices.
Enter the code into the 6 boxes presented.
This will replace the existing POS Device with your new device. The existing device will cease to exist.
🚨 NOTE: Before replacing a POS Device, you must be certain there are no pending offline payments that have not been processed. If a POS Device is replaced with pending offline payments, they will be lost and cannot be recovered. Understanding Offline Payments in NX

Option 2: Attach to a Venue as a new Device using a Venue Code

If you are adding a new POS Device to the Venue, simply enter the Venue Code into the 6 boxes.
You can obtain the Venue Code from the NX Portal > Venue > General Settings
More info: Venue > General Settings
The new device will be added to the Venue and can then be configured in the NX Portal > Venue > POS Devices
- Devices > POS Devices - Configuring an NX Device

Option 3: Attach the Device by Scanning QR Code

Use your phone or tablet to scan the on-screen QR code. This will launch the venue pairing process on your mobile device.

Select Venue from the dropdown.
Tap the Assign to Venue button.
The POS device will load venue details and launch in demo mode.
- Use the Change Mode option under the cloud icon to assign subscriptions.
- Additional configuration may be needed for the receipt printer and/or credit payment device.

Note: QR pairing requires the NX Support Partner to be logged in and have access to the appropriate venue.

Learn more about managing devices with Esper: