Shape the Future of NX Restaurant: How to Use the Ideas Board 💡🚀

Got a great feature request, a workflow improvement, or feedback on how to make NX Restaurant POS even better? We want to hear from you! With NX Ideas, you have a direct line to our product team.

NX Ideas is a interactive, community-driven board inside the portal where you can submit feature requests, vote on your favorite suggestions, and track upcoming tools on our product roadmap.

What is the NX Ideas Board? 🤔

The Ideas Board gives every manager and staff member a voice in what we build next! Instead of emailing support or waiting for updates, you can share feedback publicly, see what other restaurant owners are requesting, and upvote the features that would make the biggest difference in your daily operations.

Where to Find It 📍

Step 1: Browsing, Searching, and Sorting Ideas 🔎

Before posting a new request, take a quick peek to see if another user has already posted something similar! You can organize the board using these views and sorting options:

Board View vs. Roadmap View 🗺️

List View (Default): Displays every active feature request in order of activity.
Roadmap View: A read-only dashboard showing what features are currently Under Consideration, in Beta, coming in the Next Release, or fully Delivered!

Smart Sorting Options 🔀

Use the toolbar at the top of the board to sort requests by:

🔥 Trending (Default): Highlights requests picking up momentum with recent votes and comments.
🔝 Top: Shows the highest overall voted suggestions of all time.
🆕 New: Lists the most recently posted ideas.
⚡ Active: Shows ideas with recent activity, comments, or official updates.

Handy Filter Chips 🎯

Narrow down your view using filter chips below the main toolbar:

Mine: Displays only the ideas you have created.
Voted: Displays features you have upvoted.
Following: Shows ideas you are actively tracking.
Category / Status Chips: Filter by specific areas like POS, KDS, Online Ordering, Reporting, or Payments.

Step 2: Voting and Following Feature Requests 🗳️

When you find an idea that would help your venue, make sure to show your support!

Cast Your Vote:Upvote your favorites.
Click the ▲ Upvote button on any idea card or full idea page. Upvoting boosts an idea's visibility and moves it up the Trending and Top lists!
(Note: You get one vote per idea. Once a feature is delivered or closed, voting automatically locks.)
Follow for Updates:Stay in the loop.
Click the Bell Icon on any card to follow it. You will automatically receive email notifications when:

NX status changes occur (e.g., moving from Under Consideration to Beta).
An official response or update note is posted by the NX Team.
The feature officially ships!

Pro-Tip: Whenever you post, vote on, or comment on an idea, you follow it automatically! You don't need to manually click the bell icon.

Step 3: How to Submit a New Idea 📝

Ready to share your suggestion? Follow these simple steps:

Click the purple Share an idea button at the top-right of the board (or tap the + button on mobile devices).
Title: Type a brief, clear summary of your request.
(As you type, NX automatically searches for similar existing ideas. If a matching idea pops up, tap Vote for this instead to add your vote directly to the existing post!)
Category: Select the closest product area (such as POS, KDS, Online Ordering, Reporting, Payments, Loyalty, or Hardware).
Description: Explain the problem you are facing, who is affected, and any workarounds you currently use.
Add Images (Optional): Drag and drop screenshots or click the image icon to upload visual examples.
Click Post idea!

💾 Never Lose Your Draft: If you accidentally close your browser tab or refresh while writing, don't worry! Your title, category, and description autosave locally so you can pick right back up where you left off.

Formatting with Markdown 🎨

The description box supports simple Markdown formatting! Use the toolbar to apply bold text, italics, bullet points, numbered lists, or links. Tap the Eye Icon to preview your formatting before posting.

Step 4: Tracking Idea Statuses 📊

Every idea goes through a clear lifecycle from initial submission to launch:

Status Tag	What It Means 💡
Open 🟢	Newly posted and waiting for initial team review.
Under Consideration 🔍	Our product team is actively reviewing and evaluating the feature.
Beta 🧪	Built and currently being tested by a select group of venues.
Next Release 📅	Fully built and scheduled to ship in an upcoming system update.
Delivered 🎉	Feature is live for all users! Voting closes and the card moves to the roadmap.
Closed 🛑	Not moving forward at this time. Includes reason notes such as Won't Do, Already Exists, or Duplicate.

Managing Your Account Notifications 🔔

Want to adjust your email update preferences?

Click the Bell-with-Gear icon in the board toolbar.
Toggle the Email me about ideas I follow master switch on or off.
Manage or unfollow individual tracked ideas with a single click!

🔕 Note: Turning off email notifications won't unfollow your ideas—you'll still see updates inside the portal whenever you log in.

Frequently Asked Questions & Troubleshooting ❓

Question / Symptom 💡	Solution or Answer 🛠️
Can I edit my idea after posting?	You can edit your title and description as long as the idea is marked Open or Under Consideration. Once it moves further along, the text locks to preserve historical context.
Can I delete an idea I posted?	You can delete an idea only if no other users have voted or commented on it yet. If others have engaged, reach out to NX Support to request removal.
Why does it say "Comment hidden by a moderator"?	Comments removed by NX moderation show a clear placeholder message rather than disappearing entirely.
Can I vote for my own idea multiple times?	No, voting is strictly limited to one vote per user per idea.
Why do user names only display first names?	Author names show first names (or "NX Team" for official staff) by design to keep the community friendly and approachable!

Still Have Questions or Need Help? 💬

If you have feedback that doesn't fit into a specific category or need assistance with a posted request, leave a comment directly on the idea card or reach out to NX Restaurant Support anytime! We're always excited to build the future of POS together! 🌟