🔓 How to Release an NX POS Device Subscription

Releasing an NX POS Device Subscription allows you to free up that subscription so it can be assigned to a different device. This is commonly done when:

• Replacing hardware
• Repurposing a station
• Moving a subscription between devices
• Resetting a device for troubleshooting

This guide walks you through how to release a subscription directly from the NX POS App.

📲 Step 1 — Open the Device Info Panel

On the NX POS login screen:

1. Tap the Cloud icon ☁️ in the top-right corner.
2. Tap Device Info.

⚙️ Step 2 — Open the Manage Subscription Menu

From the Device Info screen:

• Tap Manage Subscription.

This opens the NX POS Device Subscriptions window.

🗃️ Step 3 — View the Currently Claimed Subscription

You will now see:

• The subscription currently assigned to this device
• A Release button at the bottom

🔓 Step 4 — Release the Subscription

To free this subscription:

1. Tap the Release button 🔴.
2. A confirmation may appear depending on build version.
3. After releasing, the device will no longer hold a POS Subscription.

🚨 Important:
After release, the device cannot operate as a licensed POS until a new subscription is assigned.

🔁 What Happens After Releasing?

• The device will temporarily fall back into POS Demo Mode (POS No Subscription).
• You can immediately reassign a subscription using the Assign Subscription workflow.
• The released subscription becomes available to any other device in your venue.

📝 Additional Notes

• Releasing a subscription does not delete it — it simply unlinks it from the current device.
• Devices cannot share the same subscription.
• You must have appropriate permission levels to release subscriptions.

🎉 You’re Done!

The subscription is now free and can be assigned wherever needed.