Void Reason Setup in the NX Restaurant Portal
Voids are used to remove menu items or payments from an order that has already been saved. This functionality is important for maintaining order accuracy and guest satisfaction while allowing venues to monitor and control sensitive actions.
You can configure void reasons from the NX Restaurant Portal under:
Configuration > Ordering > Voids
Purpose of Voids
Menu Item Voids: Used to delete items from a saved check.
Payment Voids: Used to reverse a payment that has been applied to a check.
Security & Permissions
Voiding saved items or payments requires specific user permissions. These help restrict void access to only authorized staff.
| Action | Required Permission |
|---|---|
| Void Menu Items | Check Items: Delete saved items |
| Void Payments | Check: Delete Payments |
Void Configuration Options
When creating or editing a void reason, you can configure the following:
Void Settings
- Name: Internal name for the void reason.
- Display Name: This is what displays on the POS.
- Applicable to: Choose whether the void applies to Menu Items, Payments, or both.
- Venue Alert: Enable this if you want to trigger a real-time alert to venue leadership when this void is used.
Options
- Print Local Chit: Prints a VOID slip at the receipt printer.
- Send to Prep: Sends a VOID chit to the appropriate prep station if the item was already sent.
- Requires Approval: Enables approval logic. A user with the necessary permission must approve the void.
Using voids with proper controls ensures transparency and accountability across your venue. Be sure to regularly review who has the required permissions and audit void activity through reporting as needed.
Saving Changes
After making any updates, select Save in the lower right corner to apply the changes. Use Cancel to discard edits and return to the job list.
If you encounter any issues or have further questions, please contact your NX Support Partner for assistance.