Payment Tender Setup in NX Restaurant

In NX Restaurant, Tenders are used to define the types of payment your locations accept. This setup is managed in the NX Restaurant portal under Configuration > Ordering > Tenders.

Tenders are available for the following payment types:

• Cash
• Credit
• Gift Card
• Employee Account
• Generic Account (commonly used for House Accounts or Third Party Delivery)
• PMS Account (for hotel Property Management System integrations)
• Loyalty Account
   

Note: Available tenders can also be set by Area, allowing for location-specific payment configurations.

Basic Setup Fields

• Active: Toggle to enable or disable the tender.
• Name: The label that appears on the POS and reports.
• Type: Defines the tender category (e.g., Credit, Cash, etc.).

Payment Fees & Surcharging

Tenders can include fees, commonly used for credit card payments. Select the Payment Fee Type to apply one of the following:

• None: No fee is applied.
• Surcharge:
  • Adds a surcharge (typically 3%, or 2% where required) to the transaction.
  • Requires account registration and only applies to qualified payment card types.
  • Optionally assign a Surcharge Reporting Fee for accurate tracking.
• Cash Discount:
  • Applies a discount to the tender amount. For example, if the fee is 3% and the check is $10.00, $9.70 will be paid, and a $0.30 discount will be recorded.
  • Assign a Cash Discount Fee for reporting.
• Fee:
  • Applies a fixed or percentage-based fee from the Payment Fee list.
  • Often used for labeled service charges or processing fees.

Note: Verify local laws and card network rules before enabling any surcharge or fee. Only certain merchant accounts support surcharging.

Receipt & Voucher Printing

• Print Receipt: Automatically prints a receipt when the tender is used.
• Print Voucher: Prints a card-style voucher when the tender is applied.

Optional Settings

• Require Account Input: Requires an account number entry when applying the tender.
• Require Approval: Requires a user with "Order: Approve Tender" permission.
• Require Comment: Prompts the employee to enter a comment when the tender is used.
• Allow Refund: Enables the tender to be used for refund transactions.
• Allow Paid In: Enables the tender to be selected as a Paid In method.

Advanced Settings

• Open Drawer: Automatically opens the assigned cash drawer.
• Available for Guest Payment: Makes the tender available for guest-facing payments such as handheld devices and kiosks.

Tipping Options

• Require Tip: Forces a tip to be entered before clock out (zero tip is acceptable).
• Retain Tips: Holds the tips until payout.
• Prompt Tip: Prompts the guest to enter a tip (used on kiosks and guest displays).
• Tip Fee: Deducts a percentage from the employee's tip for processing.

Setting up tenders correctly ensures accurate transaction reporting, compliance with local regulations, and a smooth guest checkout experience. Be sure to coordinate any payment fee configurations with your payment processor or compliance team as needed.

Saving Changes

After making any updates, select Save in the lower right corner to apply the changes. Use Cancel to discard edits and return to the job list.

If you encounter any issues or have further questions, please contact your NX Support Partner for assistance.