Seamless Device Management: Welcome to NX Control 📱✨
Keeping your restaurant running smoothly means having point-of-sale terminals that are always online, updated, secure, and ready to take orders! NX Control is our custom, built-in device management application designed to power your NX Restaurant hardware.
Running quietly in the background, NX Control keeps your terminals locked to the NX Restaurant ordering app, ensures seamless software updates, and helps our support team assist you faster than ever before! 🚀
📢 As of October 1st 2026, all NX11, NX15 & NX21 POS Devices will be shipping standard with NX Control.
What is NX Control? 🤔
NX Control is NX's dedicated device-management system that runs behind the scenes on your POS hardware. It replaces Esper—the third-party management tool previously used to manage devices.
You won't need to open or manage NX Control during daily service—it works invisibly so your staff can focus on serving guests!
Why We Built NX Control 🛠️
While Esper was a capable general-purpose device manager, it was built to manage all kinds of enterprise devices for many different industries.
By building our own purpose-built controller, NX Control is tailored specifically to how restaurants operate:
- ⚡ Faster Problem Solving: Bugs and hardware issues are fixed directly without relying on a third-party platform.
- 🚀 Tailored Performance: Updates and settings are optimized specifically for NX POS terminals.
- 🚫 No Extra Middlemen: Removes third-party software from your hardware for a cleaner, more reliable experience.
Best of all, this upgrade happens automatically behind the scenes—your staff continues using the exact same NX Restaurant ordering app with zero learning curve!
Key Benefits of NX Control ⭐
1. Unified Platform Integration 🔗
NX Control connects directly to the core NX Platform that powers your menus, checks, and reports. Hardware health, updates, and venue settings all live in one unified system. When you reach out to support, our team sees your restaurant data and terminal health together in real time!
2. Powerful Remote Support 🖥️
Need quick assistance during a rush? With enhanced remote access, NX Support can securely view your terminal screen and troubleshoot issues directly! That means no reading technical menus over the phone or shipping devices back and forth.
3. Maximum System Security 🔒
Built directly into your device at the system level, NX Control limits terminal access strictly to what your restaurant needs. End-to-end encryption keeps remote support sessions safe, while locked-down device permissions prevent accidental setting changes on the floor.
4. Simplified, On-Device Controls 📱
If you ever need to access device settings, the on-screen interface is streamlined specifically for restaurant staff:
- Check network connection status
- Join Wi-Fi networks
- Adjust time zones
- Jump straight back to the ordering app with a single tap
What This Means for Your Restaurant 🍽️
- ✅ Same Easy Workflow: The ordering app experience stays exactly the same for your servers and cashiers.
- 📈 Better Reliability: Enjoy faster background updates, quicker terminal syncs, and enhanced uptime.
- 🛠️ Faster Support: Technical questions are resolved quickly without third-party delay.
Next Steps & Guides 📖
To learn more about setting up or operating your NX Control devices, check out these related guides:
- 📦 How to Re-Image an NX POS Device: Step-by-Step on how to re-image a NX POS Device.
- 🆕 Setting Up a New NX Control Device: Complete guide to onboarding or reimaging hardware.
- 📱 NX Control User Guide: Simple walkthrough of on-screen settings and network controls.
Need Extra Help? 💬
If you have questions about your POS hardware or need help with a terminal setting, reach out directly to NX Restaurant Support anytime! We're always here to keep your terminals running smoothly. 🌟