Get Up and Running: Setting Up a New NX Control POS Terminal 🚀
Setting up new point-of-sale hardware should be exciting, not frustrating! With NX Control, setting up your brand-new terminal for the first time is quick, seamless, and completely stress-free.
Follow this guide to take your new device from straight-out-of-the-box to fully ready for service in just 5 to 10 minutes! ⏱️✨
Before You Begin Checklist 📋
Make sure you have these items nearby before getting started:
- 📶 Wi-Fi Details: Your restaurant's local Wi-Fi network name and password.
- 🔑 Admin PIN: Ask your NX Support contact for this code.
- 🔌 Power Cable: Keep your new device plugged in during setup.
Step-by-Step Device Setup ⚙️
1.Power On the Terminal:Boot into NX Control.
Plug in and turn on your terminal. Since this is a brand-new device, it will automatically boot into the NX Control screen instead of the regular ordering interface. This is completely normal and only happens during initial setup!
2.Configure Wi-Fi Connection:Connect to your restaurant network.
- Scroll down to the MAINTENANCE section on the right side of the screen.
- Tap the blue Configure Wi-Fi button.
- A pop-up titled Enter Admin PIN will appear. Type in your Admin PIN and tap Unlock.
- When the standard Android Wi-Fi menu opens, select your restaurant's Wi-Fi network, enter the password, and connect.
- Press the device's Back button or return to the main dashboard once connected.
3.Let the Device Enroll Automatically:Verify device registration.
Once connected to the internet, your terminal automatically registers itself with the NX system in the background—a process called enrolling.
- Wait about 1 to 2 minutes.
- Tap the orange Refresh button at the top-right corner of the screen.
- Look at the STATUS section on the right side. Verify that Enrolled shows a green dot with Yes, and API Key displays a valid value.
4.Force Re-Enroll (If Needed Only):Manual backup trigger.
If Enrolled still displays No after a few minutes, you can manually trigger registration:
- Under the MAINTENANCE section, tap the orange Force Re-enroll button (no PIN required).
- A message confirming "Re-enrollment triggered" will briefly appear.
- Wait 1 minute, then tap the orange Refresh button at the top to re-check your status.
5.Set Your Timezone:Configure local time.
- Locate the TIMEZONE section in the lower-middle area of the dashboard.
- Tap the dropdown menu and select the region closest to your venue: Eastern, Central, Mountain, Pacific, Arizona, or Hawaii.
Tip: Date and time sync automatically online! You only need to tap Set Date/Time if the internal clock appears incorrect.
6.Fix Screen Orientation (If Needed):Adjust display orientation.
If your screen appears sideways or upside down:
- Find the ORIENTATION section in the lower-left area.
- Tap the dropdown menu and select your desired layout: Portrait, Landscape, Rev. Portrait, or Rev. Landscape.
7. Enable Kiosk Mode
Kiosk mode must be enabled for the NX Restaurant POS application to work properly. Failure to activate Kiosk Mode may lead to unexpected results.
7.Launch NX Restaurant:Automatic installation.
Once enrolled, the terminal will automatically download and install the NX Restaurant POS application.
Depending on your Wi-Fi speed, this takes a few minutes. When finished, the device will automatically launch NX Restaurant and lock into the ordering screen, ready for active service!
You're All Set! 🎉
Your terminal is now completely configured, enrolled, and locked into the NX Restaurant app so team members can start taking orders right away without accidentally exiting!
Troubleshooting Common Issues 🔍
| Problem 💡 | What To Do 🛠️ |
| Can't find your Wi-Fi network | Move the terminal closer to your router to make sure it isn't out of range, and verify that your Wi-Fi network is broadcasted publicly. |
| Enrolled still says "No" | Re-verify that your device has active internet access under Wi-Fi settings. If it stays on "No", contact NX Support. |
| NX Restaurant app never opens | Check the DEVICE section on the left side of the screen. Contact support with your listed Device ID and Serial Number. |
| Don't have the Admin PIN | Reach out directly to your restaurant manager or your dedicated NX Support representative. |
Need Additional Support? 💬
If you run into any issues during setup that aren't resolved by the steps above, reach out to NX Restaurant Support with your Device ID and Serial Number ready! 🌟