Elevate Guest Checkout: Setting Up the NX Pax A3700 Remote Guest Display 💳✨

What is the Remote Guest Display? 📱

• The Host POS Station: The main terminal (e.g., BW-E Next Version Tablet) where staff log orders.
• The Remote Guest Display: A separate guest-facing device running the NX Guest Terminal app (e.g., NX Pax A3700) paired directly to the host register.

Pre-Setup Checklist 📋

• 🔌 Pax A3700 Device: Powered on and connected to the exact same Wi-Fi network as your host POS terminal.
• 🖥️ Host POS Register: Running NX POS and signed into your venue.
• 🔑 Venue Pairing Code: A short authorization code provided in your NX Portal or by your store manager.
• 💳 Merchant Account: Active card processing configured for your venue.

Step-by-Step Setup Guide ⚙️

1.Power On & Pair the Display:Pair the Pax A3700 hardware.

Turn on the Pax A3700 terminal. When the setup screen appears, enter your 6-digit Venue Pairing Code from the NX Portal. Once submitted, the screen will register itself and load your venue's idle screen.

 

2.Configure the A3700 Payment Device:Set up payment parameters in NX Portal.

Log into NX Portal on your computer or browser to set up the card reader profile:

1. Navigate to Venue ➔ Devices ➔ Payment Devices.
2. Click New Payment Device (or select the automatically created profile).
3. Configure the following fields:
   • Name: Enter a clear identifier (e.g., JXB A3700).
   • Secure Device ID: Select Emv a3700 datacap.
   • Mode: Set to Production for live processing.
   • Interface: Select Ethernet.
   • IP Address: Set to 127.0.0.1.
   • IP Port: Set to 1235.

      

4. Click Save in the bottom-right corner. 💾

 

3.Configure the A3700 POS Device & Peripherals:Assign settings to the guest device profile.

1. Navigate to Venue ➔ Devices ➔ POS Devices.
2. Select the NX Pax A3700 device.
3. Under Settings, verify the station Name (e.g., NX Pax A3700) and Default Area (e.g., Coffee Shop).
4. Click the Peripherals tab.
5. Under Connected Peripherals, set Payment Device to your newly created profile (e.g., JXB A3700).
6. Click Save. 💾

 

4.Pair Host POS to Remote Display:Link the Host POS to your guest terminal.

1. Stay in POS Devices and select your primary register station (e.g., BW-E Next Version Tablet).
2. Click the Peripherals tab.
3. Under Connected Peripherals, locate the Remote Guest Display Device field and select NX Pax A3700.
4. Set Payment Device to none (The dropdown should read Select a Payment Device when no value is set)
5. Click Save. 💾
6. Restart the App: Completely close and reopen the NX POS app on your host station so it detects the new settings!

 

5.Confirm Connection Indicator:Verify live connection status.

Check the small status indicator dot in the bottom-left corner of the Pax A3700 screen:

• 🟢 Green Dot: Successfully connected to the host POS!

  
   

• 🔴 Red Dot: Not hearing from host terminal (see Troubleshooting below).

  
   

6.Config Pay Device: Perform EMV Param Download to the device

• With the A3700 on the Idle screen, tap in the top left corner 3 times.
  
• You'll be presented with the Terminal Config screen. Here you'll confirm that the A3700 is configured properly.
  
  • Make sure the Merchant ID matches what is configured in the NX Portal > Merchant Account setup. Once confirmed, press EMV Param Download. This will cause the A3700 to call out to the Gateway and download the latest Gateway Payment Configuration data.
• You'll likely see a screen like the below appear. Once complete, the device will reboot. Once it has rebooted, you're ready to test transactions.
  

Using the Display During Service 🍽️

• 🛒 Live Order Streaming: As staff ring up items on the primary register, items and sub-totals display live on the guest terminal screen.
• 🎁 Guest Rewards Sign-In: Guests tap Rewards on the display screen and enter their phone number. Earned rewards load instantly and can be applied to the check with one tap!
• 💳 Contactless Payment & Tipping: When tender is sent to the display, guests select a tip option, complete card payment (tap, swipe, or chip insert), sign on-screen, and pick their receipt format (Text, Print, QR Code, or None).

Connection Indicator Guide 🟢🔴

Daily Operation Tips & Re-Pairing 💡

• 🔐 App Lockdown: The device runs in dedicated kiosk mode so guests cannot exit to system settings or other apps.
• 🔄 Automatic Restart: The guest display app auto-launches after daily scheduled reboots without requiring staff interaction.
• 🛠️ Hidden Staff Menu: Tap the top-left corner of the display 3 times in quick succession to open the hidden staff menu! From here, staff can re-pair venues, download payment parameters, or reboot the terminal app.

Troubleshooting Common Issues ❓

Need Extra Assistance? 💬