📲 Sending Receipts from NX POS

Overview ✨

NX POS makes it easy to send guest receipts digitally via SMS or Email, reducing paper usage and giving guests a convenient way to keep their receipt. Receipts can be sent at any time while the order is open or after payment has been completed.

Where to Find Send Receipt 🧭

Order List

The Send Receipt button can be found in the Order Actions button (three vertical ellipses ⋮) from the Order List

Order Entry

Once an order is on screen, the Send Receipt option is accessed from the Order Commands panel.

Navigation Path:

Open the order on the POS
Tap the Order Actions button (three vertical ellipses ⋮)
Select Order Info
Scroll through Order Commands
Tap Send Receipt

This opens the Send Receipt prompt.

Sending a Receipt 📤

When Send Receipt is selected, the POS will display receipt delivery options.

Available Delivery Methods:

📩 SMS (Text Message)
📧 Email

SMS Receipt

Select the SMS icon
Confirm or enter the guest’s phone number
Tap Send

Email Receipt

Select the Email icon
Enter the guest’s email address
Tap Send

Once sent, the receipt is delivered immediately.

Important Notes ⚠️

Receipts can be sent before or after payment
Sending a receipt does not close the order
SMS receipts require a valid mobile number
Email receipts require a properly formatted email address
Printed receipts can still be used alongside digital receipts if desired 🖨️

Best Practices 💡

✅ Ask guests if they prefer SMS or Email
✅ Verify contact details before sending
✅ Use digital receipts to reduce paper waste 🌱
✅ Send receipts immediately after payment to avoid follow-up requests

Summary 🧾

The Send Receipt feature in NX POS allows staff to quickly deliver receipts via SMS or Email directly from the order screen. By accessing Order Actions → Order Info → Send Receipt, staff can provide guests with fast, convenient, and paper-free receipt options.