Web Orders View in NX Restaurant POS

The Web Orders View in NX Restaurant POS provides a centralized dashboard where staff can monitor and manage all incoming online orders and third-party delivery orders. This helps ensure timely preparation, accurate fulfillment, and smooth handoff to guests or delivery drivers.

Accessing the Web Orders View

To access the Web Orders View:

• Tap the utility menu icon (three stacked lines) located in the top right corner of the POS screen. 
• Select Web Orders from the menu options.

This opens the full list of incoming online and delivery orders.

Order Cards

Incoming online orders appear as individual order cards, each displaying:

• Order number 
• Guest name (when available) 
• Complete item list with modifiers 
• Pricing and balance due

Cards update in real time as new orders are received.

Tabs for Filtering Orders

Tabs at the top of the Web Orders View allow users to filter the list:

All

Shows every online and delivery order, including fulfilled ones.

Ordering Brand Tabs

Each digital ordering channel has its own tab, such as:

• ChowNow
• DoorDash 
• Online Order 
• UberEats

Selecting one displays only orders from that brand.

Fulfilled

Shows completed orders that have already been marked fulfilled.

These filters help staff quickly focus on the orders that need action.

Sending an “Order Ready” Text Message

If the guest’s order includes a phone number, the system can send a text message when the order is ready for pickup.

To send the ready notification:

• Tap the order card. 
• Tap Ready for Pickup. 
• A text message is sent automatically to the guest.

This is especially useful for curbside or timed pickup workflows.

Marking Orders as Fulfilled

After the order has been picked up or collected by a delivery driver, staff should mark it as fulfilled.

To fulfill an order:

• Tap the order card. 
• Tap Fulfill. 
• The order moves to the Fulfilled tab.

Benefits of the Web Orders View

• Real-time visibility into all online and delivery orders 
• Organized view by ordering channel 
• Faster guest communication through automated text updates 
• Accurate workflow from order receipt to completion 
• Improved operational efficiency and guest satisfaction