Ring, Recall, and Tender Orders Using the Order List

How to Ring, Recall, and Tender Quick Service Orders in NX Restaurant

This guide explains how servers or cashiers can efficiently ring up orders, recall existing orders, and tender transactions using NX Restaurant via the Order List.

1. Ringing Up a Quick Service Order

Step 1: Log into NX Restaurant

• Ensure you are logged into NX Restaurant with the appropriate credentials.

• The main order-taking screen should be visible.

Step 2: Select Items for the Order

• Tap on the menu categories (e.g., “Beverages,” “Entrees,” etc.).

• Select the desired items, and they will be added to the order screen.

• Modify items if needed (e.g., change quantity or add special instructions).

Step 3: Review the Order

• Verify that all selected items are correct.

• Adjust or remove items if necessary. Items can be repeated by swiping left to right or deleted by swiping right to left on the menu item.

• Some systems may have a rear display connected for the guest to also review the items rang.

Step 4: Send the Order

• Tap the "Save" button to submit the order to the kitchen.

• If it's a counter-service transaction, proceed to payment.

2. Recalling an Existing Order

Step 1: Access Open Orders

• Open orders can be accessed via the Order List, which is located in the Utility Menu in the top right corner.

Step 2: Locate the Order

• Search by order number, table number, or recent transactions.

• The Order List can be sorted by tapping each column heading for easier searching.

• Looking for an Online Order? Tap on the tab with the cloud icon to view orders placed using NX Restaurant Online Ordering. 

• Locations using integrated Third Party Delivery providers can find and manage delivery orders under the tab with the truck icon.

• Tap on the correct order to open it.

Step 3: Modify or Complete the Order

• Add additional items if needed.

• If the customer is ready to pay, proceed to the Payment screen.

3. Tendering the Order

Step 1: Go to the Payment Screen

• After confirming the order, tap the "Pay" button.

Step 2: Select the Payment Method

• Choose from available options: Cash, Credit, or Gift Card. Once a tender option is selected, the payment amount can be adjusted, including easily splitting by using the plus and minus buttons to indicate how many splits there are.

• If using a credit card, follow the on-screen instructions for swiping, inserting, or tapping.

Step 3: Process the Payment

• Confirm the total and process the transaction.

• If cash is received, enter the amount, and the system will calculate the change.

Step 4: Complete the Transaction

• Print or email the receipt if required.

• Thank the customer and ensure they receive their order.

Additional Notes:

• Voiding Items: If an item needs to be removed before finalizing the payment, use the “Delete” function. If the item has already been sent to the kitchen, a prompt will appear to select why the item is being voided.

• Splitting Payments: Customers can split the bill across multiple payment methods.

• Refunds: If a refund is required, ensure you have manager authorization and follow the proper refund steps.

This guide ensures smooth and efficient order processing in NX Restaurant. If you encounter any issues, contact your manager or NX Support Partner.