How to Set Up Kentucky Digital OCB Integration 🖥️ Order Confirmation Board Setup

Connecting your Kentucky Digital Order Confirmation Board (OCB) with NX Restaurant improves drive-thru speed, reduces ordering errors, and displays guest transactions clearly in real time! 🚗💨

This guide walks you through connecting the primary integration settings and mapping your drive-thru order actions.

What is the Kentucky Digital OCB Integration? 🤔

The Kentucky Digital OCB integration connects your NX Restaurant POS system directly to your outdoor digital order confirmation board. When guests place orders at the drive-thru speaker, their order items, totals, and guest displays update instantly on the screen outside.

Step-by-Step Setup Guide ⚙️

Part 1: Configure Primary Integration Settings

First, connect the main Kentucky Digital OCB system to your venue settings.

Navigate to Venue ➔ Integrations in the left navigation menu.
Select Kentucky Digital OCB from the Integration Partner dropdown list.
Under the Kentucky Digital OCB section, fill in the following field:
- Primary Server Host: Enter the host name or IP address of your primary OCB server.
  - ⚠️ Important: Input only the IP address or host name (for example, 192.168.1.50). Do not include prefixes like http:// or https://.
Toggle Send Device Area Guest Display Configuration to On (purple).
Click Save in the bottom-right corner. 💾

Part 2: Set Up Order Actions for Drive-Thru Order Types

Next, configure order actions so that new orders trigger the digital confirmation board and snapshot captures automatically.

Navigate to Configuration ➔ Ordering ➔ Order Types in the left navigation menu.
Select your drive-thru order type (e.g., DT Lane 1).
Click on the Actions tab at the top.
Set up your Order Actions (actions that fire when a new order starts):
1. Action: Webhook Configuration
2. Type: Select Webhook.
3. URL: Enter your OCB destination webhook URL.
4. Integration: Select Kentucky Digital OCB.
5. Authentication Type: Select None (or as specified by your network administrator).
Click Save in the bottom-right corner to lock in your settings! 🎉

Troubleshooting & FAQ 🔍

🔴 Orders aren't showing up on the outdoor board?
- Check the IP address in Primary Server Host to ensure there are no typos or standard http:// prefixes.
- Verify that both the POS system and the OCB server are on the same local network.
📷 Drive-thru image capture is failing?
- Double-check the camera URL and verify that the Username and Password under Image Capture match your camera credentials.
❓ Need extra help?
- Contact NX Restaurant Support with your venue name and device IP addresses, and our team will get your drive-thru lane running smoothly! 🌟