Repolling Business Dates to Restaurant 365

The Restaurant 365 (R365) integration is designed to automatically sync your sales and labor data every day. However, there are times when you may need to manually Repoll (or re-send) a specific business date.

This is typically necessary if Restaurant 365 needs fresh data, your integration configuration changed, or if you have made retroactive corrections to a closed day (like fixing a tip or manager void) and need those changes reflected in your accounting. 📊

❓ When to Repoll

You should use the Repoll feature if:

• Missing Data: A specific day is missing entirely from your R365 dashboard.

• Updated Data: You changed data on a past check after the day was closed.

• Sync Error: The integration log shows a "Failed" status for a specific date.

🧑‍🏫 How to Repoll a Date

1. Navigate to Portal > Venue > Integrations.

2. Locate and select the Restaurant 365 integration.

3. Click on the History tab to view the log of past data transfers.
   

4. Find the specific Business Date you wish to retry in the list.

5. Click the Repoll button next to that date.

What happens next?

Once initiated, the status for that date will change to Pending. The NX system will immediately re-compile the Sales and Labor files for that business day and push them to the R365 API.

• Time to Sync: This process typically takes a few minutes.

• Verification: Check with Restaurant 365 to confirm they have received the fresh data