What Guests See: Guest Display Tip Suggestions 🖥️👋

If your venue uses a stationary countertop customer-facing display, your previously configured Area tip suggestions automatically come to life on the guest's screen at checkout.

Best of all, no additional configuration is required—once your Area percentages are saved and your Credit tender is set to prompt, the NX system automatically formats the layout beautifully for the client.

📱 The Guest Interface Breakdown

When an order is tendered to credit, the main cashier screen pushes the transaction to the guest-facing monitor. The guest is greeted with a clear, distraction-free screen designed to make choices comfortable and fast:

• Total Visibility: The screen prominently displays the final transaction total (e.g., Total $4.14) so the customer always knows exactly what they are authorizing.

• Proportional Context Tracking: To prevent any confusion during split-payment workflows, the screen displays exactly how much of the bill is being paid on this specific swipe (e.g., "Tip suggestion is based on a payment of $3.50").

• Dynamic Percentage Math: Your pre-set choices (18%, 20%, and 22%) display as large, clean touch tiles. The interface automatically calculates the exact dollar amounts right below the percentages, eliminating any guesswork for your guest.

• Alternative Options: Clear selectors for Custom Tip or No Tip are permanently available to ensure the guest has full control over their transaction.

• Signature Optional: Depending on your Area > Order Settings > Signature Required Options, the Guest may need to sign on the screen.

🚦 Built-In Legal Transparency

To protect your restaurant from credit card chargeback disputes and maintain compliance with modern merchant services rules, the guest-facing tip selection window automatically embeds your legal checkout disclosures directly into the footer:

"I agree to pay the $4.14 amount according to my card issuer agreement..."

By tapping a tip preference selection, the guest automatically signs off on the final authorized total, logging a secure, validated transaction timestamp to your back-office reporting logs.

Need Help? 💡

The guest screen is stuck on your logo and won't show the tip choices.

Double-check your tender settings! Ensure that your primary credit card type has Prompt Tip enabled under the Tipping section. If that switch is off, the guest display will skip the gratuity matrix entirely and jump straight to the payment authorization terminal.

The dollar amounts on the screen don't look like they match 18% of the total.

Look closely at the split payment text! If a table is split-tendering a check (e.g., splitting a $7.00 bill between two cards), the 18% tile will calculate its math based on the partial payment amount ($3.50) rather than the overall order subtotal.