Dealer Guide: NX Pay Device Orders and Swap Requests 💳📦
As an NX Dealer, ensuring your venues have the right payment hardware is essential for a smooth guest experience. When a venue needs new hardware or a device replacement, you can utilize the NX Pay Device Order / Swap Request form to streamline the process.
Please note that this form and process are exclusively for NX Pay accounts.
Accessing the Request Form
Visit the NX Pay Device Order form:
https://i.joinnx.com/nxpaydeviceorder
How to Complete a Request
1. Device Information
Provide the Venue Name exactly as it appears in the NX Back Office. Select the Device Type and Quantity needed.
⚠️ Cost Note: Some devices carry an additional cost. If you select a premium device, an invoice will be generated and must be settled before the hardware is shipped.
| Device Type | Additional Cost (Per Unit) |
|---|---|
| VP3300 | $0 (Standard) |
| VP3350 | $100 |
| A35 | $200 |
| A30 | $250 |
2. Replacement/Swap Details
If you are replacing failing hardware or upgrading a venue, complete the Replacement/Swap section.
Swapping From/To: Indicate the old model and the new model.
Serial Numbers: Enter the serial numbers of the devices being replaced (one per line). This allows our team to de-provision the old hardware correctly.
3. Dealership & Shipping Info
Ensure the Requester name and Email are accurate, as this is where shipping confirmations and potential invoices will be sent.
Complete the Ship To section with the full physical address. Avoid using P.O. Boxes to ensure reliable delivery via our freight partners.
Order Review & Processing ⏱️
Once you click Submit, the following workflow begins:
Technical Review: The NX Pay Team reviews the request to ensure the venue's account is active and the hardware is compatible.
Invoicing: If premium hardware (e.g., A35) was selected, you will receive an invoice via email.
Fulfillment: Once approved (and paid, if applicable), hardware typically ships within 2–3 business days.
Tracking: You will receive a tracking number via the email provided in the "Requester" field.
Need Help? 💡
The device I need isn't in the list.
If you require hardware not listed (such as specialized kiosks or legacy readers), select "Other" and provide details in the comments section or contact your Channel Manager.
I need to cancel a request I just submitted.
Please reply immediately to the automated confirmation email received after submission to request a cancellation.
Does this form handle RMAs for broken gear?
Yes. Using the "Replacement/Swap" section with serial numbers acts as the initial intake for the RMA process.
Still have questions?
Reach out to the NX Pay Team directly through the Dealer Support line or your dedicated Partner Success Manager. 🆘🚀