Requesting an RMA or Support for NX POS Devices

Requesting an RMA or Support for NX POS Devices

If you experience a hardware issue with your NX POS device, you can easily request support or an RMA (Return Merchandise Authorization) through the Touch Dynamic Support Portal.

🔹 Step 1: Access the Support Portal

Go to:

👉 https://support.touchdynamic.com/portal/

Create an account via the Create New User Account option if you do not already have a Touch Dynamic portal account.

Once logged in you’ll see a home screen similar to this:

(Refer to screenshot: Touch Dynamic Support Portal homepage)

🔹 Step 2: Choose the Correct Option

You can start either a Support Ticket or an RMA Request depending on your situation:

• Support Ticket – For troubleshooting, technical issues, or configuration help. 
• RMA Request – For hardware replacements or repairs.

Click the corresponding tile to begin.

🔹 Step 3: Complete the RMA / Support Form

On the form page, fill in the required fields as shown below:

(Refer to screenshot: RMA Request Form)

Make sure to fill out all mandatory fields marked with a red asterisk (*).

🔹 Step 4: Submit the Request

Once your form is complete:

1. Review your information for accuracy. 
2. Click Submit to send your ticket to Touch Dynamic’s support team.

You’ll receive a confirmation email once the ticket has been created.

🔹 Step 5: Track Your Ticket

Return to the portal homepage and click View My Tickets to check your ticket’s progress or communicate with the support team.

💡 Tips for a Smooth RMA Process

• Include photos or videos of the issue when possible — this speeds up diagnosis. 
• Ensure your serial number is accurate to avoid delays. 
• If the device is completely unresponsive, note this clearly in your summary. 
• Keep an eye on your email for status updates from Touch Dynamic.
• Response promptly to requests for additional information. 

✅ In Summary

📍 Portal Link: https://support.touchdynamic.com/portal/