Enjoy Easy Online Ordering: Complete Guide to Placing Your Order 🍔📱

Ordering online from your favorite restaurant is fast, seamless, and completely hassle-free! Whether you're grabbing a quick solo lunch, placing a takeout order for the family, or coordinating a group order for the whole office, you can browse the menu, customize your items, and pay securely right from your phone, tablet, or computer—no app download required! 🚀

What You'll Need to Get Started 📋

📱 Any Device: A smartphone, tablet, or desktop computer with an internet browser.
🌐 Website Link: Access the restaurant's website and tap Order Online, or scan an in-store QR code.
💳 Payment Method: Apple Pay, Google Pay, credit/debit card, promo code, or digital gift card.

Quick Start Guide ⚡

Choose Your Location: Select your nearest restaurant location (if the business operates multiple stores).
Explore the Menu: Tap items to view descriptions, pick options, and tap Add to Order.
Review Your Cart: Tap View Cart to check your order and apply any promo codes.
Checkout & Pay: Enter your contact info, pick an order type (pickup/dine-in), select a tip, and pay.
Track Confirmation: View your Thank You! confirmation screen and estimated pickup time!

Step-by-Step Instructions ⚙️

1. Selecting Your Location 📍

If the restaurant operates multiple locations, start by choosing your preferred store:

🗺️ Use My Location: Tap this button to let your browser automatically surface the closest stores.
🔍 Search Bar: Type in your city, street address, or zip code.
🗺️ Store List vs. Map View: On mobile devices, switch between the list view and interactive map using the top navigation tabs.
Tap Order Online → next to your chosen store. (If the restaurant has only one location, you'll jump straight to the menu!)

2. Navigating the Menu & Availability Badges 🥗

Browse menu categories using the horizontal scrolling navigation bar across the top.

As you browse, keep an eye out for helpful status badges on item tiles:

Badge Label 🏷️	What It Means 💡
New	A delicious new item recently added to the menu!
Out of Stock	The kitchen has temporarily run out of this item for the day.
Not Available at This Time	The item is outside its active serving hours (e.g., a lunch item during dinner service).
Only N Left	Low inventory alert showing exact remaining portions.

3. Customizing Your Item Options 🧀

Tapping an item opens a customization window for sizes, cooking temperatures, sides, and extras:

Required Groups: Select mandatory options.
Look for groups marked "1 Required". Once you make your selection, the badge changes to Complete.
Optional Choices: Select optional add-ons.
For groups marked "Select up to 3", pick as many as allowed. Once you reach the maximum, remaining choices grey out until you un-select an option.
Special Instructions: Add special kitchen notes.
Type custom requests (e.g., "no onions") in the special instructions box.
djust Quantity & Add: Set item quantity.
Use the + or − buttons to select your desired quantity, then tap Add to Order!

💡 Troubleshooting Grey Buttons:

If the Add to Order button remains greyed out, you've missed a required modifier choice! Scroll up and look for a group marked Required that isn't yet marked Complete.

4. Reviewing Your Cart 🛒

Tap View Cart at the bottom of the screen anytime to inspect your check:

Adjust Quantities: Tap + or − to add or reduce items.
Remove Items: Tap Remove to delete an item entirely.
Smart Combo Upsells: If eligible items are in your cart, you may see a prompt asking "Make it a combo?" with savings details!
Promo Codes: Tap Have a promo code?, enter your code, and tap Apply.
When ready, tap Checkout!

5. Seamless Checkout & Payment 💳

Enter Contact Details: Provide your First Name, Last Name, Email, and Phone Number so the venue can send receipt updates and contact you if needed.
Select Order Type: Choose between Pickup or Dine-In.
Add a Tip: Select a pre-calculated percentage button, tap Custom, or select No Tip.
Rewards & Gift Cards: Tap Your Rewards to apply saved loyalty offers, or tap Have a gift card? to enter your card number.
Choose Payment: Tap Apple Pay, Google Pay, or enter your credit/debit card information.
Tap Place Order!

Special Features 🌟

Ordering with a Group 👥

Planning an office lunch? Use Group Ordering so everyone can pick their own meal on a single check!

Start a Group: Tap Start a Group Order on the menu page, give it a name, and select who pays ("I'll pay for everyone" vs. "Everyone pays for themselves"). Tap Create group order and share the generated link or text it to coworkers!
Join a Group: Open the link shared with you, enter your name, tap Join & start ordering, and add your items.
Finalize Order: The host locks the group and taps Place group order when everyone is ready!

Table Ordering 🍽️

Dining in-house? Scan the QR code on your dining table to open the menu for your exact table number!

Scan the table QR code.
Choose Order on my own (individual check) or Order as a group (shared table check).
Enter your name and tap Start ordering!

Optional Customer Sign-In 🔐

While signing in is optional, creating an account unlocks great perks:

Earn and redeem loyalty rewards at checkout.
View past orders and resend digital receipts.
Access saved payment cards for instant checkout!

To sign in, tap Customer Login at checkout, enter your mobile number, and enter the 6-digit SMS verification code sent to your phone!

Troubleshooting & Need Help? 🔍

Problem / Symptom 💡	Likely Cause 🔍	Recommended Solution 🛠️
"Add to Order" button is greyed out	Unselected required modifier option.	Scroll through item options and complete all sections marked Required.
Promo code is not applying	Code is expired, mistyped, or not eligible for cart items.	Double-check code spelling; verify item minimums or promo terms.
"Payment system is still loading" error	Temporary network connection dip.	Wait a few seconds and try tapping checkout again.
"Unable to process card" error	Incorrect card details or bank decline.	Double-check card number, expiration date, and CVV, or try Apple/Google Pay.
Order placed but confirmation screen missed	Accidental tab closure.	Check your email for a confirmation receipt, or sign in to view past orders!

Still Need Assistance? 💬

If you need to change an order that was already placed, call the restaurant location directly with your Name, Phone Number, and Order Number (e.g., ABC123). The team will be happy to assist you! 🌟