Master Your Collections: The Payments Report 💳💰
Keeping tabs on your daily intake shouldn't be a headache. The Payments Report is your ultimate tracking tool designed to answer one crucial question: "How did customers pay — and can I see every individual transaction for each payment method?"
This report serves up a high-level summary of your payment activity grouped cleanly by tender type. Need to go deeper? When detail is enabled, it unlocks a full transaction-by-transaction breakdown for each tender—giving you everything from a quick collection overview down to the order number, employee name, tip, change back, and account reference for every single payment! 🚀✨
📊 What You'll See on the Report
To keep your accounting perfectly organized, the report is structured into two easy-to-read layers depending on your settings:
1. Payments Summary
(Always included in the report)
This table gives you a quick snapshot of your collection methods, showing exactly how many transactions occurred alongside sales, tips, and totals for each tender type.
2. Transaction Detail — Per Tender
(Available when Detail Level is set to Detail)
This layer generates a dedicated, chronological table for each active payment method, giving you the full operational context behind every swipe, tap, and cash drop.
Cash Payments Example
Credit Payments Example
[Insert Screenshot Here: NX Portal Payments Report view showing the Payments Summary grid collapsing into itemized Tender Detail tables]
📖 Column Definitions: What the Numbers Mean
Here is your handy cheat sheet explaining what each performance column tracks:
Count: The total number of individual payments processed with that specific tender type.
$ Amount: The base payment amount captured before a tip is added.
Tip Amount: The exact gratuity value added to the payment.
$ Total: The final, full amount collected and settled (calculated automatically as Amount + Tip).
Change Back: The exact pocket change returned to the guest (applicable to cash transactions only).
Type: The specific category classification for the payment (Cash, Credit, Gift Card, etc.).
Account: The last four digits or account reference code for card and account-based payments.
⚙️ Selecting Your Detail Level
When requesting this report in the NX Portal, you can toggle between two built-in configuration views:
Summary: Displays tender type totals only—giving you one single, clean summary row per payment channel.
Detail (Default Mode): Generates the high-level summary table plus the itemized, individual transaction logs for every tender.
🛠️ Strategic Ways to Use This Data
Smart Tender Mix Analysis: The summary view immediately showcases your financial split between cash, credit, and alternative tenders. Tracking a steady shift away from cash toward cards over time is a great signal to help you plan for credit card processing fees, adjust drawer limits, and re-evaluate tip payouts.
Airtight Cash Transaction Audits: If a cash drawer comes up short at the end of the night, head straight to your cash detail table. Cross-referencing the Change Back column against your physical register activity can quickly pinpoint exactly where cash was handed back incorrectly to a guest. 🕵️♂️
Speedy Credit Card Reconciliation: Because each credit transaction displays the card's Account (last four digits), it is incredibly easy to match a specific payment to your merchant processor statement. This lets you resolve guest billing questions or double-charges instantly without needing to pull up a massive full batch report. 💳
Tip Verification by Tender: Use the Tip Amount column across both summary and detailed views to confirm tips were captured perfectly across your entire system. This is especially important for card payments, where tip adjustments are keyed in manually after the initial authorization.
Targeted Employee Payment Audits: Combine the detail layout with our Employee filter to view exactly which payments each staff member processed on shift. This narrows down your investigation window dramatically when tracking down a cash variance or a disputed ticket.
Effortless House Account Management: Do you run house accounts or guest charge tabs at your venue? Filter the report to show only your House Account tender and run the detail view to get an instant, itemized list of charges ready to mail out to your account holders at billing time! ✉️🧾
🎛️ Filters Available
You can tailor your workspace in the NX Portal using three highly flexible filters to isolate the exact data you need:
Tender Types: Narrow down the report to focus exclusively on one or more specific payment methods (such as viewing Gift Cards only).
Order Types: Scope your payment data to match a specific service type (like Dine In vs. Takeout).
Employees: View only the payments handled and processed by specific staff members on the floor.
Need Help? 💡
Why is an employee's name missing next to an online order transaction?
For online or third-party delivery orders, payments are captured and closed automatically by our system gateway rather than a physical server on the floor. Because of this, the employee field for web orders will comfortably display as a blank dash (
—).
A server entered a credit card tip incorrectly. Can I fix it from this screen?
The Payments Report is an analytical ledger designed to view data. If a tip was typed incorrectly and your daily credit card batch is still open, navigate to your back-office Transaction Management tab to adjust the tip field before your card batch settles for the night! ⚙️