Keep Track of Every Ticket: The Order Report 🎫🔍
Managing a high-volume restaurant means dozens or hundreds of tickets are constantly moving through your system. The Order Report is designed to answer one crucial question: "What happened to every order during the period — what was charged, what was collected, and what's still outstanding?"
This report serves as your ultimate transaction-level ledger. It displays a complete log of every single order placed, tracking its real-time status, where it came from, which employee handled it, the total cost, payments received, and any remaining balance. It is the perfect tool for tracking forgotten open tabs, looking into individual guest complaints, and auditing your order flow!
📊 What You'll See on the Report
The data is cleanly laid out row-by-row, sorted by order number, with a helpful summary row at the bottom showing your total order counts and financial sums.
Individual Order Tracking: Every ticket gets its own dedicated row.
Real-Time Lifecycles: See exactly when an order was last touched and whether it is open, closed, or voided.
Balance Tracking: Instantly spot if an order walked out without a completed payment.
📝 Report Example
📖 Column Definitions: What the Numbers Mean
To help your team easily navigate the log, here is what each tracking column represents:
Order #: The unique, sequential check number given to the ticket when it was created.
Name: The label attached to the check (such as a table number, guest name, or online order tag).
Employee: The specific staff member who is currently accountable for the order.
Status: The current state of the ticket—Open, Closed, or Void.
Type: The check classification type (with Order being the standard default).
Source: Where the order was built and placed (e.g., POS terminal, Online Ordering, or a Self-Service Kiosk).
Total $: The full amount charged to the guest, including all food, taxes, operational fees, and gratuities.
Payments $: The actual dollar amount that has been successfully collected against the order so far.
Remaining $: What is still owed on the check (Total minus Payments). Any number higher than zero means there is an unpaid balance!
Started: The exact date and timestamp when the order was started.
🔄 Grouping Options: Changing Your Perspective
By adjusting the Group By setting in the NX Portal, you can split your orders into separate tables to run different operational analyses:
None (Default): Generates a single, continuous chronological list of all orders—best used as a full-period audit log.
Employee: Organizes tickets by the accountable staff member, letting you review individual server order volumes and check activity.
Order Type: Groups by service channel (like Dine In, Takeout, or Delivery), making it easy to compare average check sizes and volumes across channels.
Source: Organizes orders by where they originated (POS, Online, or Kiosk), which is perfect for analyzing your venue's tech channel mix.
Type: Separates orders by check type if your venue runs multiple special check configurations.
🛠️ Strategic Ways to Use This Data
Catch Forgotten Open Tabs: Filter your report layout by Status = Open. Any ticket that shows a non-zero Remaining $ balance that wasn't intentionally left open requires immediate follow-up before your staff leaves for the night!
Evaluate Ordering Channels: Group your data by Source. This lets you see exactly how much revenue your in-person POS stations are bringing in compared to your self-service Kiosks or Online Ordering streams, helping you measure your digital return on investment.
Review Server Accountability: Group by Employee to see a clean list of every order assigned to a specific server. Cross-reference this with the Payments $ and Remaining $ columns to spot if an employee has a habit of leaving balances uncollected.
Resolve Guest & Processor Disputes: When a guest or a credit card processor questions a specific transaction fee, simply look up the ticket by its Order #. In one single row, you will find the exact timestamp, total cost, assigned employee, and final payment status to verify the charge.
🎛️ Filters Available
You can seamlessly filter your data views in the NX Portal using these built-in parameters to find exactly what you need:
Employees Filter: Limit your order results strictly to those assigned to specific staff members.
Order Types Filter: Narrow your tables down to focus on one or more service types (like viewing Takeout only).
Need Help? 💡
Why is an order showing an "Open" status when the guest paid cash?
This happens if a server accepts physical cash from a guest but forgets to hit the final cash payment tender button on the POS terminal! The system doesn't know the money is in the drawer until the payment is logged. Have a manager locate the ticket number in the POS and apply the cash tender to close it out officially.
Can I view items that were ordered inside a specific check from this report?
The Order Report is a high-level transaction log designed to audit total ticket costs, sources, and balances. To view an itemized, ingredient-level breakdown of what was actually cooked and sold on that check, pull up our companion Product Mix Report instead!