Keeping Your POS Running Smoothly: Uptime & Maintenance Guide 🚀

At NX Restaurant, we know that every minute your doors are open is vital. Our goal is to provide a reliable, "always-on" experience so you can focus on serving great food, not managing software.

This guide explains our commitment to keeping the platform running and when you can expect scheduled updates to ensure your system stays fast and secure.

Our Uptime Commitment 🤝

We are dedicated to your success! NX commits to a monthly Platform Uptime of 99.8%.

This means we work around the clock to ensure our core infrastructure is available whenever you need it. We calculate this by taking the total minutes in a month and subtracting any unexpected downtime.

What is covered?

Our uptime guarantee covers the NX Cloud Infrastructure. However, there are a few things outside of our control that aren't included in this calculation:

• Local Issues: Internet outages at your restaurant, power failures, or hardware damage (like a dropped tablet). 🔌

• Third-Party Apps: Issues with integrations or apps not made by NX.

• User Actions: Accidental settings changes or interference by outside technicians.

• Scheduled Maintenance: Planned "tune-ups" (detailed below).

💡 Good to know: NX is an offline-first system. This means that even if the platform has a brief hiccup, your individual venue can usually keep taking orders and serving guests without missing a beat! 🍔

Scheduled Maintenance Windows 🛠️

To keep NX Restaurant running at peak performance, we perform regular maintenance. Think of this like a "quick oil change" for your software.

During these times, some features might be a little slower than usual. While we try to keep services running, brief outages may occur during our Monthly window.

[Insert Screenshot Here: A calendar graphic highlighting the late-night maintenance windows to reassure users it happens during off-peak hours]

Check Our Real-Time Status 📡

Want to see how we're doing right now? We believe in total transparency. You can check the live health of our systems at any time by visiting our official status page:

👉 status.joinnx.com

We recommend bookmarking this page! It’s the best place to find:

• Current system health.

• Announcements for upcoming maintenance.

• Updates on any active incidents.

Need Help? 🆘

If your system feels slow or you're having trouble connecting, and the status page says "All Systems Operational," the issue might be local to your restaurant.

• Check your Wi-Fi: Ensure your router is plugged in and active.

• Restart your device: Often, a quick reboot fixes everything!

We're here to help you get back to business! ✨