🔄 Understanding Automatic App Updates in NX
NX offers an Automatic App Updates feature designed to ensure that all POS devices at a venue remain up-to-date with the latest released version of the NX POS application — without requiring manual intervention.
This helps maintain consistency, performance, and access to the newest features and bug fixes across your entire operation.
⚙️ Enabling Automatic App Updates
Automatic updates can be enabled at the venue level within the NX Portal.
To enable:
- Log in to the NX Portal.
- Navigate to Configuration → In-Store → POS Config.
- Under Automatic App Updates, toggle the setting to Enabled.
- Click Save.
📸 Example: Enabling Automatic App Updates
When this option is turned on, the NX Cloud automatically coordinates app updates for all devices in that venue.
🕒 When Updates Occur
Once Automatic App Updates is enabled, the update process is triggered when the venue runs End of Day (EOD).
During the End of Day sequence:
- The NX Cloud checks all connected NX POS devices associated with that venue.
- If a device is connected via Esper and is running an older release version of the NX POS App, the system will automatically schedule the app update.
- The app will then update to the latest RELEASE build.
Important: Only devices connected to Esper will receive automatic updates.
Devices that are offline or not Esper-managed will not update until they reconnect.
🧩 How the Process Works
| Step | Process Description |
|---|---|
| 1️⃣ | Venue runs End of Day in NX POS |
| 2️⃣ | NX Cloud checks for enabled Automatic App Updates |
| 3️⃣ | NX Cloud validates Esper connection for each POS device |
| 4️⃣ | Any device running an older release version of the NX App is automatically updated |
| 5️⃣ | The device completes the update process before the start of the next business day |
🚫 What Will Not Update
Automatic updates are designed to maintain operational stability. Therefore, NX will not overwrite newer or non-release builds.
The following exceptions apply:
- Devices running a newer build (e.g., beta or testing versions) will not be downgraded.
- Devices not connected to Esper will not update automatically.
- Devices that are powered off or disconnected during End of Day will receive the update the next time they check in to NX Cloud and Esper.
🧠 Why Enable Automatic App Updates
Enabling this feature ensures:
- Consistency: All POS devices run the same stable release version.
- Reliability: Devices receive important performance and security updates automatically.
- Reduced Downtime: No manual intervention needed to push updates.
- Simplified Management: Ideal for multi-venue operators or those with distributed devices.
⚡ Best Practices
| Best Practice | Recommendation |
|---|---|
| Enable at the Enterprise or Venue Level | Ensure all locations follow the same update process. |
| Run End of Day Daily | Updates are applied during this process. Skipping EOD may delay updates. |
| Keep Devices Connected | Ensure Esper devices remain online to receive updates. |
| Monitor Version Consistency | Verify that all devices show the latest release after EOD. |
| Avoid Manual Installs | Manual installs can interfere with automated version control. |
✅ Summary
| Feature | Description |
|---|---|
| Location | NX Portal → Venue → General Settings → Technical |
| Trigger | Runs during End of Day |
| Scope | Applies to all Esper-connected POS devices |
| Version Type | Updates to the latest Release build only |
| Exclusions | Newer (beta) versions and offline devices |
💬 Key Takeaway
When Automatic App Updates is enabled, NX ensures your venue’s POS devices are always running the latest release build automatically — seamlessly and safely — every time you complete End of Day.