Mastering the Door: NX Host Overview 🛎️✨
Managing your restaurant’s flow shouldn't require a stack of iPads and third-party subscriptions. NX Host is a fully integrated waitlist & reservations powerhouse built directly into your POS. From the moment a guest books a table online to the second they pay their check, every detail is tracked in one unified system.
One Unified Guest Profile 👤
Every party — whether they walked in five minutes ago or booked five weeks ago — is tracked with a data-rich profile that helps your hosts provide elite service:
Guest Identity: Instantly pull up names, phone numbers, and emails from your NX Customer database.
Preferences: Track VIP status, preferred table types (Booth, Bar, High Top), and preferred dining zones.
Special Requests: Notes for the staff are visible on the screen and can be printed directly on the seating chit.
Audit Trail: Every status change is logged with a timestamp and the name of the employee who made the move.
The Intelligence Behind the Wait 🧠
NX doesn't just guess when a table will be ready; it uses a multi-factor algorithm to provide Intelligent Wait Time Estimation:
Learning Algorithm: The system blends base turn times (e.g., 45 mins for a deuce) with 70% weight on your venue's actual historical data.
Dynamic Adjustments: Automatically adds time for peak dinner (+40%) or reduces it for the afternoon lull (-20%).
Confidence Ratings: Hosts see a HIGH/MEDIUM/LOW confidence rating for every quote, refreshing every 60 seconds.
Buffer Control: A configurable "Confidence Buffer" adds a 10–20% safety net so you always "under-promise and over-deliver."
Seamless Status Lifecycle 🔄
Keep your lobby organized with a clearly defined status flow:
| Status | Meaning |
|---|---|
| Pending | Just added; awaiting host confirmation. |
| Confirmed | Reservation acknowledged and locked in. |
| Waiting | Actively in the queue or guest has arrived for reservation. |
| Notified | Guest has received an SMS/Email that their table is ready. |
| Seated | Party is at the table; NX automatically opens their POS check. |
| Completed | Check is closed; table is marked dirty/available. |
| No-Show | Guest exceeded the grace period and was removed. |
Automated Multi-Channel Notifications 📲
Keep your guests informed without picking up the phone. NX supports automated SMS and Email triggers for:
Waitlist entry confirmations.
"Table Ready" alerts (which automatically move the guest to Notified status).
Reservation confirmations and customizable reminders (e.g., 24 hours before arrival).
Integrated Floor Plan & Timeline Views 🗺️
Hosts can manage the room using two intuitive visual modes:
Floor Plan View
A live map of your dining room. Drag a guest card from the sidebar and drop it onto a table to seat them. NX validates the table's capacity and availability in real time.
Timeline View
A 24-hour grid that shows your day at a glance. Tables are rows, and 15-minute slots are columns. This is the ultimate tool for tetris-ing reservations into the perfect gaps to maximize your covers.
Key Configuration Options ⚙️
Tailor the system to your specific operational needs:
Booking Windows: Set how many days in advance guests can book and the minimum notice required (e.g., no online bookings less than 2 hours out).
Duration Rules: Automatically assign different turn times based on party size (e.g., 2-tops get 60 mins, 6-tops get 120 mins).
Deposit Rules: Trigger mandatory deposits for large parties or special events (Fixed amount or Percentage).
Seating Chits: Choose exactly what prints for the server—include loyalty stats, spend history, or internal VIP notes.
Why NX Stands Apart 🏆
Zero Integration Lag: Because the Waitlist is the POS, seating a guest opens their check instantly. No manual syncing required.
Contextual Service: Hosts see a guest's total lifetime spend and favorite items the moment they check in.
Table Logic: Define which tables can be "combined" in the system, and NX will validate those combos during the seating process.
More Info ℹ️
Smooth Seating: Creating a Waitlist Party with NX Host
Seating Your Guests: Drag-and-Drop Efficiency with NX Host
Need Help? 💡
Can I use this for "Call-Ahead" seating?
Absolutely. Just add the guest as a "Pending" walk-in and move them to "Waiting" when they arrive.
What happens if a guest doesn't show up?
You can set a "No-Show Grace Period." Once that time expires, the guest is flagged, and you can release the table with one tap.
Does it cost extra?
NX Host is included in all NX Subscriptions at no additional charge.
Still have questions about optimizing your door?
Reach out to your NX Partner or explore the Host Settings in your NX Portal! 🆘✨