How to Find and View Orders in the NX Portal
Whether you are looking for a misplaced receipt, verifying a guest’s payment, or checking which server handled a specific table, the Order Viewer in the NX Portal is your central hub for all transaction data.
⚠️ Note: Access to the Order Viewer is permission-based and may not be available to all users. If you do not see the Order Viewer option in your portal, contact your NX Support Partner or system administrator for assistance.
Accessing Order Viewer
- Navigate to the venue in the super picker in the top right corner.
- From the navigation on the left, select Orders > Order Viewer.
If you access Order Viewer regularly, add it to your Favorites so it appears on your Dashboard for quick access. Learn more: Launchpad - Navigating & Managing Favorites.
Finding an Order Fast
The easiest way to find a specific transaction is to use the Quick Filter box at the top of the screen. Instead of scrolling through hundreds of checks, you can type in specific "search terms" to pull up exactly what you need.
You can search by:
Credit Card Info: Type the last 4 digits of the guest's card.
Menu Items: Search for a specific dish, like "Churro" or "Burger."
Payment Type: Type "Cash," "Visa," or "Gift Card."
Guest or Table Name: Type the name on the order or the table number.
Dollar Amount: Search the exact total (e.g., "57.61").
Employee Name: See all orders handled by a specific staff member.
Understanding the Order Details
Once you click on an order from the list, a detailed panel will slide out on the right side. This is your "digital receipt" and shows the full story of that transaction.
What’s Inside the Order Panel?
Status & Time: See exactly when the order was opened and closed.
Itemized List: View every item ordered, which seat it was for, and exactly what time it was sent to the kitchen ("Fired").
Discounts & Voids: If a manager comped a meal or applied a discount, it will be clearly listed here.
Final Totals: At the bottom, you’ll find the breakdown of the Subtotal, Tax, Discounts, and any Payments made.
Tips for Success
Verify the Date: Always check the date picker at the top to ensure you are looking at the correct business day.
Check the "Remaining Balance": If a guest claims they paid but the Portal shows a "Remaining Balance" greater than $0.00, the payment may not have been finalized on the POS.
Order Short Codes: Every order has a unique 6-digit code (e.g.,
CA4NQKP). If you need to call support or talk to a manager about a specific check, this code is the fastest way for them to find it.
If you encounter any issues or have further questions, please contact your NX Support Partner for assistance.