Master Your Merchant Statements: How to Read Your NX Pay Summary 💳📊

Understanding your credit card processing details doesn't require logging into confusing third-party portals or deciphering endless paper statements! With NX Pay Summary, all your daily deposits, card transactions, processing fees, chargebacks, and effective rates are organized cleanly directly inside the NX Portal.

🔒 Availability: The NX Pay Summary page is available exclusively to venues using NX Pay.

What is the NX Pay Summary Page? 🤔

The NX Pay Summary page provides a venue-level breakdown of your card processing activity for any selected month or custom date range.

Instead of estimating or calculating sales independently, NX POS pulls data directly from NX Pay so you can track where every dollar goes in real time.

The Core Concept You Need to Know 💡

Every payment made by a guest follows a simple, standard path:

Guest Pays ➔ Added to Daily Batch ➔ Settles to Bank Account (~1–2 business days) ➔ Processing Fee Deducted (monthly or daily).

Here are three key rules to keep in mind when viewing your summary:

Direct Processor Data: NX Pay Summary displays exact reporting straight from NX Pay without estimates or manual calculations.
Deposit Date ≠ Sale Date: A payment swiped on Tuesday night typically lands in a deposit dated Wednesday or Thursday. This short delay is completely normal!
Flexible Fee Structures: Fees post either as a single monthly deduction or as daily deductions depending on whether your venue uses standard processing or NX Pay Flex.

Page Overview: Section by Section 🔍

Here is a quick breakdown of what each section on your dashboard means:

Section	What It Shows 📈	What It Means 💡
Header	Venue name, Merchant ID (MID), billing period, and status tag.	Final means the month is fully closed and locked. Month-to-date means the billing period is still open.
Gross Sales	Total card transactions and dollar amount.	Every card payment processed before any fees or adjustments are deducted.
Deposits	Net dollar amount and total deposit count.	The actual funds that settled into your venue's bank account.
Fees	Total processing charges.	The total cost charged by NX Pay to process credit card payments. Shows Pending until closed for monthly plans.
Net	Total Deposits minus Fees.	Your true bottom-line payment revenue! 💵
Chargebacks	Disputed payment count and dollar total.	Customer payment disputes initiated directly with their card issuer.
Effective Rate	Processing fee percentage (e.g., `3.03%`).	The total percentage of sales spent on processing fees. Shows Actual when closed or Estimated during open periods.
Volume by Card Brand	Chart breakdown (Visa, Mastercard, Amex, Discover).	Visual breakdown showing payment preferences across card providers.

Reading Your Deposits & Transactions 📑

The Deposits table lists each daily payout transferred to your bank account. You can click any row (or the arrow) to expand it and review every individual credit card swipe that made up that batch.

Status Badges

✅ Matched: Every individual card transaction perfectly equals the total deposit amount.
⚠️ Check: The batch sum has a slight discrepancy—usually caused by incomplete settlement data timing on the processor's end.

Looking Up the NX Order Behind a Swipe 🔎

Next to each card transaction inside an expanded deposit, you will find a small ⓘ Info Icon:

Click the ⓘ Info Icon next to any transaction row.
A pop-up window will open displaying the original NX Check details, including server name, check status, and itemized total.
Click Open Check to view the complete order directly inside NX Portal!

Note: If the ⓘ Info Icon is greyed out, the transaction is either too old for link tracking or was processed outside the POS app.

Understanding Your Fee Deductions 🧾

Depending on your store's setup, processing fees appear in one of two ways:

Standard Monthly Processing

Fees post as a single lump-sum deduction at the very end of the billing cycle.

NX Pay Flex (Daily Fee Deductions)

If your venue uses NX Pay Flex, processing fees are calculated and deducted daily alongside each deposit batch.

Tracking Chargebacks 🛑

If a guest disputes a charge directly through their credit card provider instead of asking your team for a refund, it will appear under the Chargebacks section. You can view the original transaction date, case status, and disputed dollar amount to assist with resolving disputes.

Helpful Toolbar Buttons 🛠️

At the top-right corner of the page next to the date filter, you'll find three quick action tools:

🔄 Reload: Refreshes the page with the latest processor updates.
🖨️ Print: Sends a quick printout of your current on-screen summary view.
📄 Export PDF: Generates an official, fully expanded PDF statement detailing every deposit and transaction—perfect for emailing to your accountant or bookkeeper! 💼

Frequently Asked Questions & Troubleshooting ❓

What You See 🔍	Why It Happens 💡	What To Do 🛠️
Fees say "Pending"	Your current billing month is still open.	Monthly processing fees post once the month fully closes.
Effective Rate says "Estimated"	The billing period hasn't ended yet.	The system uses last month's rate as a placeholder until final fees post.
Deposit status says "Check" ⚠️	Batch transactions didn't sum penny-for-penny.	This is typically a minor timing quirk in processor reporting. Review the batch details or check again after the next cycle.
Info icon (ⓘ) is greyed out	Link tracking is unavailable for that swipe.	Occurs if the swipe predates link tracking or settled outside the POS system.
A Chargeback appears	A customer disputed a charge with their bank.	Review the Originating Txn column to find the original check and check its dispute status.

Need Additional Support? 💬

If you have questions about your merchant statement or notice numbers that don't align with your bank statements, reach out to your NX Restaurant Support Representative! We can pull up your statement together and walk you through every detail. 🌟